Terms and Conditions for ptgames Philippines players

Acceptance of Terms

By accessing, browsing, or using any part of the ptgames platform — including the website, mobile interface, and all associated products — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms apply to all users of ptgames, whether registered account holders or visitors.

If you do not accept these Terms, you must immediately stop using ptgames. Creating an account, making a deposit, or placing a wager will be treated as confirmation that you have accepted all Terms in force at that time. ptgames recommends reading these Terms at regular intervals as they are subject to change.

These Terms should be read alongside the ptgames Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between ptgames and each registered player.

Eligibility and Registration

To register and maintain an account at ptgames, you must meet all of the following conditions:

• Age: You must be at least 18 years of age. ptgames will not knowingly allow anyone under 18 to register or wager. ptgames may request proof of age at any point and will suspend accounts pending verification.
• Jurisdiction: You must be located in a jurisdiction where using an online gaming platform is lawful. It is your responsibility to ensure compliance with local laws before registering at ptgames.
• One account per person: Each individual may hold only one ptgames account. Duplicate accounts will be closed and balances may be forfeited pending review.
• Accurate information: All registration details — including full name, date of birth, address, and contact information — must be truthful and current. ptgames reserves the right to close any account where false information is discovered.
• Verification: ptgames may require identity documents, address verification, and payment method confirmation before processing withdrawals or granting full account access.

Employees of ptgames and their immediate family members are not eligible to hold player accounts. Persons who have previously been self-excluded or whose accounts have been permanently closed by ptgames are not eligible to re-register.

Account Security

You are fully responsible for maintaining the confidentiality of your ptgames login credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any other person, including family members.

All activity carried out using your ptgames account credentials will be treated as authorised by you unless you have previously notified ptgames of a security breach in writing. ptgames will not be liable for losses resulting from unauthorised access caused by your failure to maintain credential security.

• Use a unique, strong password that you do not use for any other service.
• Do not access ptgames from shared or public devices where your session could be observed or recorded.
• Log out completely after each ptgames session, especially on mobile devices.
• Contact ptgames support immediately if you suspect unauthorised access to your account.

ptgames will never ask for your full password by email, phone, or chat. Any communication requesting this information should be treated as fraudulent and reported immediately.

Deposits and Payments

ptgames operates in Philippine peso (PHP). All account balances, stake amounts, and potential returns are displayed in PHP. Eligible Philippine players may use the following payment methods where available in their account:

• GCash, Maya, GrabPay, and Coins.ph mobile wallets
• InstaPay and PESONet bank transfers
• BDO, BPI, and UnionBank online banking
• Visa and Mastercard bank cards issued in eligible categories

You must only use payment methods registered in your own legal name. ptgames will not accept deposits from third-party accounts. Minimum and maximum deposit amounts are displayed in the account payment section and may vary by method and account status.

Deposits are for gaming purposes only. ptgames account balances do not earn interest and are not equivalent to a bank deposit. ptgames may impose deposit limits on accounts at its discretion and is required to do so where responsible-gaming obligations apply.

Withdrawals

Withdrawal requests may only be made to a payment method previously used to deposit funds or verified as belonging to the registered account holder. ptgames will not send funds to third-party accounts under any circumstances.

Before processing a withdrawal, ptgames may require completion of identity verification, address confirmation, and payment method proof of ownership. Withdrawals will not be processed to accounts with outstanding verification requirements. Processing times vary by payment method and are stated in the account section.

• Minimum and maximum withdrawal amounts are displayed in the account payment area and subject to change.
• ptgames reserves the right to delay or decline a withdrawal pending review if unusual account activity is detected.
• Any promotional funds subject to wagering requirements must be satisfied before the corresponding balance is eligible for withdrawal.

Betting Rules

All sports bets placed through ptgames are subject to the rules of the relevant market as displayed at the time of placement. Once a bet is accepted by ptgames, it cannot be cancelled by the player except where a specific Cash Out or void condition applies under the stated market rules.

• Standard match result markets settle on 90 minutes of regular time plus injury time unless the market description specifies otherwise. Extra time and penalty shootouts do not count unless explicitly stated.
• Postponed and abandoned events: if a match does not commence within the stated grace period or is abandoned before the minimum completion threshold, bets will generally be voided and stakes returned. ptgames settlement rules for each sport are published in the betting help section.
• Obvious errors: ptgames may cancel bets placed at odds that were clearly published in error due to a technical fault or human mistake. Players will be notified and stakes returned in such cases.
• In-play betting: in-play markets may be suspended or removed at any time. Accepted in-play bets remain valid for the stated settlement conditions regardless of connection interruptions on the player's side.
• Accumulator bets: all legs must be correct for an accumulator to pay. If one or more legs are voided, the accumulator is recalculated based on the remaining legs according to ptgames stated rules.

ptgames decisions on bet settlement are final. The dispute process in Section 15 applies where a player believes an error has been made.

Casino and Game Rules

All casino games available through ptgames — including live dealer tables, slots, and table game variants — operate under published return-to-player percentages and house advantage figures where applicable. These figures represent the theoretical long-run mathematical advantage and do not guarantee individual session results.

Live dealer games are streamed from licensed studio environments. ptgames live casino rules apply to 90-minute regular play where relevant. In the event of a technical failure during a live game round, ptgames will follow its technical failure policy as published in the relevant game rules section.

Game outcomes for software-based games are determined by certified random number generators. ptgames does not influence individual outcomes. Past results have no effect on future results in any ptgames game.

Promotions and Bonuses

From time to time ptgames may offer promotions, bonuses, free bets, cashback offers, or other incentives to eligible players. Each promotion is subject to its own specific terms including eligibility criteria, time limits, minimum qualifying deposits, wagering requirements, and game restrictions.

• Promotional terms are published alongside each offer. Players should read them fully before opting in.
• Wagering requirements state how many times a bonus or associated deposit must be wagered before the relevant balance becomes eligible for withdrawal.
• ptgames reserves the right to withdraw or modify any promotion at any time without prior notice.
• Promotional abuse — including the creation of multiple accounts to claim the same offer — will result in promotional funds being voided and may result in account closure.

ptgames promotions are intended as added entertainment value for genuine players. They are not designed to increase expected value above zero for the average ptgames user, and participation should not be the basis for a betting strategy.

Prohibited Conduct

The following conduct is strictly prohibited on ptgames and will result in account suspension, permanent closure, and where applicable, reporting to relevant authorities:

• Multiple accounts: registering more than one account to claim bonuses or circumvent account restrictions.
• Underage access: attempting to register or play on behalf of a person under 18 years of age.
• Third-party deposits: funding a ptgames account using payment methods not registered in the account holder's own name.
• Automated systems: using bots, scripts, or artificial intelligence tools to place bets or interact with ptgames without human initiation.
• Collusion: coordinating with other players or parties to manipulate the outcome of games or betting markets.
• Fraud and money laundering: using ptgames for any activity that may constitute fraud, money laundering, or financing of illegal activities.
• Exploiting errors: intentionally placing bets based on technical errors, mislaid odds, or known software vulnerabilities.
• Chargebacks: initiating fraudulent payment disputes in respect of genuine ptgames transactions.

Account Suspension and Closure

ptgames reserves the right to suspend or permanently close any account at its discretion, including where:

• Registration information is found to be false or incomplete.
• A player is found to have breached any provision of these Terms.
• Unusual or suspicious activity is detected on the account.
• ptgames is required to do so by law, regulation, or a relevant authority.
• A player requests self-exclusion under the Responsible Gaming program.

Upon closure of an account for breach of these Terms, ptgames may withhold any remaining balance pending investigation. Where closure results from a verified responsible-gaming request, eligible remaining funds will be returned to the player according to the applicable process.

Players who wish to close their ptgames account voluntarily should contact support. Voluntary closure will result in any active promotions being cancelled. Eligible real-money balances will be returned to a verified payment method.

Responsible Gaming

ptgames takes responsible gaming seriously. All registered players have access to the following controls from within their account settings:

• Deposit limits: set daily, weekly, or monthly PHP deposit caps.
• Wager limits: restrict the maximum stake per bet or game session.
• Session time reminders: receive notifications when a specified playing time has elapsed.
• Cool-off period: temporarily suspend betting and gaming access for a defined period.
• Self-exclusion: permanently exclude your account from ptgames for a minimum period under the published self-exclusion policy.

ptgames will not knowingly allow a self-excluded player to reopen an account during the exclusion period. It is the player's responsibility to avoid attempting to bypass these restrictions. Responsible gaming tools should be used proactively — do not wait for a problem to develop before setting limits.

For more detail on all available tools, please visit the ptgames Responsible Gaming page.

Limitation of Liability

ptgames provides its platform on an "as available" basis. To the extent permitted by law, ptgames excludes all liability for losses that are not directly caused by its proven negligence, including but not limited to:

• Losses arising from network interruptions, device failures, or connectivity issues on the player's end during a ptgames session.
• Losses resulting from a player's failure to maintain account security as required under these Terms.
• Indirect, consequential, or incidental losses including lost profits, opportunity costs, or financial distress arising from use of ptgames.
• Losses arising from the suspension or termination of a ptgames account in accordance with these Terms.

ptgames is not liable for losses suffered as a result of gambling activity in jurisdictions where such activity is not lawful. Players access ptgames at their own risk and are solely responsible for determining the legality of use in their location.

Privacy and Data

ptgames collects, uses, and stores personal data in accordance with its Privacy Policy. By registering an account, you consent to data processing for the purposes described in that policy, including account administration, identity verification, payment processing, security monitoring, regulatory compliance, and responsible-gaming obligations.

ptgames will not sell your personal data to third-party marketers. Data may be shared with payment providers, regulatory authorities, and fraud-prevention services as required. For full details on how ptgames handles your information and your rights under applicable data protection law, please review the Privacy Policy.

Changes to Terms and Conditions

ptgames reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, ptgames will make reasonable efforts to notify registered players through in-account messaging or email prior to the changes taking effect.

Continued use of the ptgames platform after updated Terms have been posted constitutes acceptance of the revised Terms. If you do not accept an update, you must close your account before the updated Terms take effect. The current version of these Terms is always available on this page with the date of last review shown at the top.

Disputes

If you believe a ptgames bet or game round has been settled incorrectly, you must raise a dispute within seven (7) days of the settlement date. Disputes raised outside this window may not be considered unless exceptional circumstances are demonstrated.

To raise a dispute, contact ptgames support through the account help section with the relevant round or bet reference number, the nature of the query, and any supporting information. ptgames will acknowledge your dispute and provide an initial response within a reasonable timeframe.

ptgames management decisions on disputes are final where they have been reviewed through the full internal process. ptgames is committed to handling all disputes fairly and documenting decisions clearly.

Governing Law

These Terms and Conditions and any dispute arising from them will be governed by and construed in accordance with the applicable laws of the jurisdiction in which ptgames operates. By using ptgames you agree that any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the relevant courts in that jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The failure of ptgames to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms represent the complete agreement between ptgames and each registered player with respect to the use of the platform, superseding any prior communications, representations, or agreements on the same subject matter.